FAQ – Frequently Asked Questions
1. Where do you ship?
We currently ship to Australia and New Zealand.
2. How much does shipping cost?
We offer FREE shipping on all orders. No minimum purchase is required.
3. How long does shipping take?
Orders are processed within 1–3 business days, and delivery typically takes 8–12 business days, depending on your location.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can also track your shipment through our Order Tracking page.
5. Can I cancel or change my order?
Yes. Orders can be changed or cancelled within 2 hours of being placed. Once processing has begun, we may no longer be able to make changes.
6. What is your return policy?
We offer a 30-day return policy. Returned items must be unused, in their original condition, and include the original packaging.
7. When will I receive my refund?
Once your return is approved, refunds are processed within 10 business days to your original payment method.
8. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
9. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at info@violafashion.com with your order number and photos of the item. We'll work quickly to resolve the issue.
10. How can I contact customer support?
- Email: info@violafashion.com
- Phone: +61 2 9098 4402
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEDT)
- Response Time: Within 12–24 business hours.