Terms of service

Last Updated: July 16, 2026

Welcome to Viola Fashion. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using any of our services, you agree to comply with and be legally bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. General Conditions

By using our website, you confirm that:

  • You are at least 18 years old or have the permission of a parent or legal guardian.
  • You will use this website only for lawful purposes.
  • You will not misuse our website, attempt unauthorized access, introduce malicious software, or interfere with its operation.
  • You agree not to reproduce, copy, sell, or exploit any part of our services without our prior written permission.

We reserve the right to refuse service, cancel orders, or terminate accounts if we reasonably believe these Terms have been violated.

2. Products & Services

We make every reasonable effort to display our products, descriptions, pricing, and images as accurately as possible.

However:

  • Product colors may vary depending on your device or monitor settings.
  • Product availability is subject to stock availability.
  • We reserve the right to update product descriptions, prices, promotions, or discontinue products at any time without prior notice.
  • Minor variations in product appearance may occur due to manufacturing processes.

3. Pricing

All prices displayed on our website are listed in Australian Dollars (AUD).

  • Prices may change without prior notice.
  • Applicable taxes are included where required by law.
  • Shipping charges (if applicable) will be displayed during checkout before payment is completed.

4. Orders

By placing an order, you agree that:

  • All billing and shipping information you provide is accurate and complete.

  • We may cancel or refuse an order if fraud, unauthorized activity, pricing errors, or stock issues are suspected.

  • You will receive an order confirmation email after your order has been successfully placed.

Submitting an order does not guarantee acceptance. We reserve the right to accept, refuse, or cancel any order at our discretion.

5. Order Processing & Shipping

  • Orders are processed within 1–3 business days (Monday–Friday).
  • Orders placed before 5:00 PM (AEDT) begin processing on the same business day.
  • Orders placed after the cut-off time are processed on the next business day.
  • Estimated delivery time is 8–12 business days, depending on the destination.
  • We currently ship throughout Australia and New Zealand.
  • Free standard shipping is available on eligible orders.
  • For complete shipping information, please refer to our Shipping Policy.

6. Payments

We accept secure payments through trusted payment providers using available payment methods displayed at checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

All payments are protected using SSL encryption.

Payment must be successfully completed before an order enters processing.

7. Returns & Refunds

Customers may request a return within 30 days of receiving their order, provided the returned item meets the eligibility requirements outlined in our Refund & Return Policy.

Refunds are processed after the returned item has been received, inspected, and approved.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Images
  • Product photographs
  • Text
  • Graphics
  • Icons
  • Website design
  • Videos

is the property of Viola Fashion or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Accuracy of Information

Although we strive to provide accurate and up-to-date information, we cannot guarantee that all descriptions, specifications, prices, or other content are free from errors.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Viola Fashion shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

  • We do not guarantee uninterrupted, secure, or error-free operation of our website.

  • We are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, courier delays, customs inspections, or government actions.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, products, or services of external websites.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes become effective immediately upon publication on this website. We encourage you to review this page periodically.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing the operation of our business.

15. Contact Information

  • Store Name: Viola Fashion
  • Company Name: Globify
  • Business Owner: Joffrey Aerts
  • Phone: +61 2 9098 4402
  • Email: info@violafashion.com
  • Business Address:
  • Oude Houtlei 129, Box 202
    9000 Ghent
    Belgium
  • Business Hours:
  • Monday – Friday
    9:00 AM – 5:00 PM (AEDT)
  • Customer Support Response Time: Within 12–24 business hours.