Shipping policy

Thank you for choosing Viola Fashion. We are committed to ensuring a smooth and enjoyable shopping experience. Please read our shipping policy below before placing your order.

Shipping Locations

We currently ship to Australia and New Zealand.

Shipping Cost

We offer the following shipping options for Australia and New Zealand:

  • Free Shipping – Available on all orders at no additional cost.
  • Express Shipping – Available for $7.99 USD.


Handling Time

All orders are processed and dispatched within 1–3 business days (Monday to Friday) from the date of purchase.

Transit Time

Once your order has been shipped, delivery typically takes 8–12 business days, depending on your location.

Cut-Off Time

Orders placed before 5:00 PM (AEDT) will begin processing on the same business day. Orders placed after this time will be processed on the next business day.

Our Delivery Partners

We partner with Australia Post, DHL, and FedEx to provide reliable and secure delivery across Australia and New Zealand.

Delivery Confirmation & Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

You can also track your order here:

https://violafashion.com/apps/parcelpanel

Item Not Received

If you have not received your order within the expected delivery timeframe, please contact us by email at info@violafashion.com. We will investigate the matter with our shipping partners and provide you with an update as soon as possible.

Undelivered Packages

If a parcel is returned to us due to non-collection, refusal of delivery, or an incorrect shipping address provided at checkout, additional shipping and handling charges may apply for re-delivery.

Please note that parcels may be held for a limited storage period by the delivery provider before being returned to us.

Lost Parcel Procedure

If your parcel appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with the shipping carrier.

Investigations may take several business days to complete. If the parcel is confirmed as lost, we will offer either:

  • • A replacement (subject to stock availability); or
  • • A full refund.

Liability Disclaimer for Delays Outside Our Control

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to:

  • • Severe weather conditions
  • • Courier service disruptions
  • • Customs inspections
  • • Transportation disruptions
  • • High seasonal demand
  • • Public holidays

In such circumstances, we will make every reasonable effort to keep you informed.

Delivery Delays

If a significant delay occurs, we will contact you as soon as possible and provide updates regarding your shipment.

Changes to Delivery Address

If you need to amend your shipping address after placing your order, please contact us as soon as possible. Please note that address changes may not be possible once your order has been dispatched.

Incorrect Address

If your order is returned to us due to an incorrect or incomplete shipping address provided during checkout, you may be responsible for any additional shipping costs required for re-delivery.

Order Changes

If you wish to modify or cancel your order, please contact us within 2 hours of placing your order. Unfortunately, changes cannot be made once processing has begun.

Contact Information

Store Name: Viola Fashion

  • Company Name: Globify
  • Business Owner: Joffrey Aerts
  • Phone: +61 2 9098 4402
  • Email: info@violafashion.com
  • Business Address:
  • Oude Houtlei 129, Box 202,
  • 9000 Ghent, Belgium
  • Business Hours:
  • Monday – Friday
  • 9:00 AM – 5:00 PM (AEDT)
  • Customer Support Response Time:
  • Within 12–24 business hours.