Privacy policy
Last updated: July 16, 2026
Viola Fashion ("we", "our", or "us") operates this website and online store to provide customers with a secure and convenient shopping experience. Our store is powered by Shopify, which enables us to offer our products and services efficiently.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or communicate with us.
By using our website and services, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Payment Information (processed securely through our payment providers)
- Order History
- Product Preferences
- Customer Support Communications
- IP Address
- Browser Information
- Device Information
- Cookies and Website Usage Data
Sources of Personal Information
We collect information:
- Directly from you when you place an order or contact us.
- Automatically through cookies and similar technologies.
- From Shopify and our trusted service providers.
- From payment providers and shipping partners, where necessary.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders.
- Arrange shipping and delivery.
- Process returns and refunds.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website and services.
- Detect fraud and maintain website security.
- Comply with legal obligations.
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Payment Security
Your payment security is important to us.
- All transactions are protected using SSL encryption.
- Payments are securely processed through trusted payment providers.
- We do not store or have access to your full payment card information.
Sharing Your Information
We only share your personal information when necessary with trusted third parties, including:
- Shopify
- Payment Processors
- Shipping and Courier Companies
- IT Service Providers
- Legal Authorities, where required by law
These partners receive only the information necessary to perform their services.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website performance.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders.
- Provide customer support.
- Comply with legal, accounting, and tax obligations.
- Resolve disputes.
- Enforce our policies.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Request a copy of your personal data.
- Withdraw your consent to marketing communications.
- Object to certain processing activities, where permitted by law.
- To exercise any of these rights, please contact us using the details below.
International Data Transfers
Your personal information may be processed or stored outside your country by Shopify or our trusted service providers.
Where required by applicable law, appropriate safeguards are implemented to protect your personal information during international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with the revised Last Updated date.
Contact Us
- Store Name: Viola Fashion
- Company Name: Globify
- Business Owner: Joffrey Aerts
- Phone: +61 2 9098 4402
- Email: info@violafashion.com
- Business Address:
- Oude Houtlei 129, Box 202
9000 Ghent, Belgium - Business Hours:
- Monday – Friday
9:00 AM – 5:00 PM (AEDT)
- Customer Support Response Time:
- Within 12–24 business hours.